This brand-new role supports front desk and swim school operations.

You'll be the first point of contact and the person who makes every visit special for the Cromwell Pool

If you love people and thrive in busy environments-let's talk!

What You'll Do

Welcome Everyone:

• Greet patrons with warmth and professionalism
• Handle enquiries about programmes, memberships, and services
• Answer phones, emails, and walk-in questions efficiently

Run the Front Desk:

• Process transactions (cash, EFTPOS, bookings) accurately
• Maintain records of sales and customer interactions
• Keep reception clean, organized, and stocked
• Manage Envibe and retail stock control

Know Your Stuff:

• Build product knowledge to promote programmes and memberships
• Help customers find what they need
• Assist with promotional activities

Support the Team:

• Monitor patron behaviour and flag safety concerns
• Follow emergency procedures
• Work with swim teachers, lifeguards, and supervisors
• Attend staff meetings and training

Who We're Looking For

Your Skills:

• Strong customer service and communication
• Office admin experience
• Problem-solving and adaptability

Your Attitude:

• Positive, friendly, and enthusiastic
• Empathetic and patient
• Professional with a sense of humour
• Self-motivated team player

Must Have:

• Current First Aid Certificate (or obtain within 4 weeks)

Please apply online

Applications close 1/12/2025